Terms and Conditions

The Terms and Conditions outlined below govern the use of the Procook website and goods purchased from it. The website is owned and operated by Professional Cook Pty Ltd trading as Procook.

  1. By accessing this website you agree to be bound by its Terms and Conditions, disclaimers and limitations of liability. Procook reserves the right to amend the website Terms and Conditions, disclaimers and limitations of liability without providing notice to you.
  2. When placing an order with Procook you agree to provide us with current, complete and correct information so that your order can be processed. By placing an order you the purchaser agree to abide by the terms and conditions as listed.
  3. If you do not receive an e-mail confirmation from Procook then your order has not been processed.
  4. All products in the website are priced in Australian Dollars and are excluding GST which is 10% added at the time of the purchase.
  5. Prices of goods displayed on the website are current at the time of display. These prices are subject to change without notice.
  6. When placing an order some items may not be available immediately. Procook will contact the customer within 48 hours to confirm delivery time and stock availability. Waiting time for goods can vary from 1-2 days to up to 8 weeks in some cases.
  7. Procook will always attempt to be as accurate as possible with pictures, descriptions and pricing of products. However in the interests of product development some products may vary slightly from what is shown.
  8. Procook does not warrant that a product is available or suitable for your needs. It is a customers sole responsibility to decide the suitability of a product for their purposes. By accessing this website you agree that Procook retains no liability for availability or suitability for your purposes.
  9. Goods will not be shipped until full payment including freight charges has been received and the payment has been cleared by our bank. If paying by credit card only one card will be accepted. Multiple cards used to pay for one order will not be accepted. Procook must be satisfied with the validity of the order before shipping will occur.
  10. 40% deposit is required when placing an order with Procook if goods are not in stock and are to be specially ordered in.
  11. Cancellation for orders that are being specially made can only be accepted if the items have not commenced manufacture. If the order is already under manufacture it cannot be cancelled and payment is required in full. Should the customer refuse to pay for the goods, any deposits paid will be forfeited as there is no return on custom made goods.
  12. If any item is a stock item and the purchaser wishes to cancel, at least 3 days notice must be given before shipping. Orders will not be accepted for cancellation on the day of shipping or if the carrier has already collected the order. Under these circumstances the purchaser is still liable to take the goods and payment in full is expected.
  13. Goods being returned for credit must be arranged in advance with Procook and shipped to the nominated address at the purchasers expense. Should a customer change their mind and wish to return goods, a refund will not be given but a credit note will be issued. All goods returned are subject to our standard 20% restocking fee. Goods must be returned as they were sent out, in their original packaging, with warranty cards and manuals if appropriate and cannot have been used in any way. Failure to observe these conditions will mean the goods will not be accepted for return and no credit will be issued.
  14. It is at Procooks total discretion as to whether goods can be returned for credit. Please note that there are no refunds. If goods are accepted for return a credit note only will be issued.
  15. Goods arranged for delivery by Procook on behalf of the customer are deemed to be made to the kerbside or street level of the address supplied by the customer unless previously advised by the customer. Should stairs or upper levels be involved that Procook has not been advised of, then the carrier may not be correctly equipped and may refuse delivery. It is the responsibility of the customer to advise Procook of all details regarding delivery and access. Failure to do so may mean that further freight charges may be incurred which are the responsibility of the customer. Should the customer not be at the address to receive the delivery and that causes the carrier to have to return a 2nd time this may also incur a charge. These additional charges will be charged to the credit card supplied at the time of the purchase.
  16. All dates supplied for delivery of goods are approximate only. We will always guarantee to do our best to get the goods shipped to you on the dates we specified but we are not responsible for delays created by 3rd parties.
  17. We cannot promise that goods will be delivered on a certain day at a certain time as this brings in transportation issues that we have no control over.
  18. If an item is received damaged or faulty you must contact Procook immediately by phone, fax or email. Provide your name and address, phone details, Invoice number and what the problem is with the item you received. Con notes from the carrier must also be kept as we may have to consult with them or the supplier regarding damage. We may even require you to forward photos so an assessment can be made of the damage.
  19. All goods are covered by the manufacturers standard warranty which will differ depending on the type of product. Not all equipment warranties are onsite. The rule of thumb is that most small appliances are back to base warranties although this doesn’t apply to some brands. If you have any questions about warranty please contact Procook by phone or e-mail at info@procook.com.au. Please note that warranties can be voided if the item is tampered with or repaired by a 3rd party without the written permission of the manufacturer. Should the item be wired or plumbed incorrectly by a tradesman on installation this also will void the warranty. By ordering from the website the customer accepts that Procook is not liable should this happen.